1. Introduction
Welcome to Afribabah! By using our platform, you agree to comply with our terms and conditions. These terms apply to all users, including buyers and vendors. Afribabah serves as a marketplace that connects buyers and sellers, and while we facilitate transactions, we are not directly responsible for the products sold by vendors.
2. Account Registration and Security
- Users must provide accurate and complete information when registering an account.
- Customers must maintain the confidentiality of their account credentials.
- Afribabah reserves the right to suspend or terminate accounts that violate these terms.
3. Vendor Obligations
- Vendors must ensure that listed products are authentic, accurately described, and comply with local and international laws.
- Selling counterfeit, illegal, or restricted products is strictly prohibited.
- Vendors must handle customer inquiries and disputes professionally.
- Vendors are responsible for setting their own pricing, shipping policies, and return conditions within Afribabah’s guidelines.
4. Buyer Responsibilities
- Buyers must provide accurate shipping details at checkout.
- Buyers are responsible for inspecting their products upon delivery and must report any issues within the return window.
- Buyers should follow the return policy if a product does not meet their expectations.
5. Prohibited Items
- Perishable goods cannot be returned or refunded.
- Items that violate legal regulations are strictly prohibited.
- Products that infringe upon intellectual property rights or promote hate speech, violence, or illegal activities are banned.
6. Payment and Wallet System
- Payments for purchases are processed securely through our payment gateways.
- All refunds are issued to the customer’s wallet on Afribabah, which can be used for future purchases.
- Wallet balances are non-transferable and non-withdrawable.
7. Shipping and Delivery
- Vendors are responsible for fulfilling orders in a timely manner.
- Estimated delivery times are provided by vendors and may vary.
- Afribabah is not liable for delays caused by vendors or third-party shipping carriers.
8. Dispute Resolution
- Afribabah encourages buyers and sellers to resolve disputes amicably.
- If a resolution cannot be reached, Afribabah may mediate but holds no liability for individual transactions.
- In cases of fraud or policy violations, Afribabah may take disciplinary action, including account suspension.
9. Amendments
Afribabah reserves the right to update these terms at any time. Users will be notified of major changes through email or platform notifications.